Delivering to

Saudi Arabia

Saudi Arabia

Muawadat Platform Privacy Policy

Muawadat is the foremost platform in the Kingdom of Saudi Arabia that deals with trading companies and establishments, company shares and patents, intellectual property rights, e-stores and applications. The privacy and security of user data are of utmost importance to us, thus we strive to provide services in compliance with the Personal Data Protection Law in the Kingdom of Saudi Arabia, as well as other international standards like GDPR and CCPA when necessary.

By using the Muawadat platform, users agree to the platform's data collection and usage policy. Please read it to understand your data.

1. The Information We Gather From You

User data is gathered from a variety of sources along with your interactions within the platform to ensure privacy and security.

A. Information Provided Directly by Users


  • Basic Information: Full name, national identity number or commercial registration number (for institutions).

  • Account Information: Username, password, email address, and phone number.

  • Payment Information: We ensure the legitimacy of financial endeavors by collecting payment information from the Damen platform.

  • Documents and Files: When selling assets, we may require documents for proof of ownership or contracts listing commercial registrations.

B. Information Collected Automatically


  • Your device's Internet Protocol (IP) address.

  • The operating system and browser type used to access the platform.

  • Registration Information and Activity History like pages accessed, actions exercised, and more.

  • Cookies and similar technologies to enhance user experience.

C. Information from External Sources


  • Verification of data authenticity through ‘Nafath National Single Sign-On’ to confirm that the user’s data is trustworthy.

  • Data from financial partners such as “Damen” for verification of the payment transactions.

  • Information from regulatory bodies that could assist us with compliance with the laws.

2. How We Use Information

A. Providing and Improving Services


  • Purchases and sales management, ensuring collection and remittance of funds are accurately processed.

  • Technical assistance and consultancy in relation to the platform's utilization.

  • User behavior driven development and modification of the platform's functions.

B. Security and Fraud Prevention


  • Account user identity verification and user information security registration for fraudulent activities.

  • Detection of fraudulent and suspicious activity for action.

  • Legal compliance, including submission of information to relevant government departments as required.

C. Communication and Notifications


  • Notification of clients regarding transactions and business offers including other features.

  • Notify clients on new platform functionalities or relevant policy changes.

3. International Data Transfers


  • Transfer of data only to countries deemed to provide an adequate level of protection by the Saudi Personal Data Protection Law.

  • Security of data through data protection agreements while engaging international service providers.

  • During transmission, assure data security through encryption in line with ISO 27001 international standards.

4. Data Sharing Policy Between Buyers and Sellers through the Muawadat Platform

1. Scope of Data Sharing

The Muawadat platform facilitates data sharing between buyers and sellers regarding negotiations and completion of commercial transactions in accordance with the below-mentioned controls.

2. Data That Can Be Shared:


  • email: info@albarakatilae.com

  • Phone number:+966544631224

  • Username within the platform:www.muawadat.com.sa

  • Any other information that the parties agree to share within the scope of the platform.

Sensitive information is not shared, including:


  • Financial data or payment information.

  • Personal documents (such as national ID or passport).

  • Commercial Registration

  • Tax Card or ZATCA

  • Vat Registration

  • Articles of Association (AOA) or Memorandum of Association (MOA)

  • Municipality License (Baladiya License) / Special Licenses (Depending on Business Activity)

  • WPS

  • Chamber of Commerce Membership Certificate

  • Bank account details or online payment methods.

Contact data between parties will be shared only after formal conversations begin within the platform.
Once any information is shared, both parties receive a notification to ensure transparency.
Sharing of the data outside the platform for whatever reason is prohibited unless approved by both parties, further considering privacy and security policies.

5. User’s Responsibility on Data


  • Responsibility for Accuracy of Data. The seller and buyer are both responsible for checking that the information and documents they provide are accurate prior to the closing of any deal.

  • The seller must furnish accurate particulars about the product or service on offer, along with relevant documents or authentication certifications.

  • It is the buyer's responsibility to check the particulars for correctness before making any payment.

6. Limits of Data Use


  • The use of the other party's data for purposes other than what has been agreed upon in the commercial contract is strictly forbidden, including:

  • Sending unwanted advertising and offers;

  • Using data for marketing purposes without explicit consent from the other party;

  • Sharing data with third parties without explicit consent from the data owner;

  • Any other use that has the potential to violate local or international legislation in terms of data protection.

7. User Obligations Regarding Data Security


  • All parties must treat the information in their possession with care and must not disclose it to any person not included in the agreement.

  • If any misuse or mishandling of the data is reported by a third party, the party that has suffered should report it to the management of the platform in order for them to take appropriate action.

8. Muawadat Platform Obligations


  • The Muawadat platform ensures user data protection according to new cyber-security standards and will not sell or rent user data to any third party.

  • The platform will not disclose user personal information without prior agreement except in the following circumstances:

  • When a formal request is made by relevant legislative authorities in accordance with the laws currently enforced in the Kingdom of Saudi Arabia;

  • Where need arises for the implementation of an agreement or contractual obligation between parties.

9. Data Misuse and Penalties


  • Investigation: Management of the platform shall review the complaint and establish the prima facie evidence of the alleged misconduct.

  • Warning: Should the infringement be substantiated, then the offender will be formally warned.

  • Suspension: Repeated or serious violations denote serious infractions against the platform and account suspensions or permanent deactivation may result.

  • Alert Law Enforcement: If there is any behavior with legal repercussions, the platform may notify the appropriate authorities in congruence with the laws that govern the Kingdom of Saudi Arabia.

User Control of Their Own Data:
Users have the option to control data sharing settings within their accounts through the privacy settings.
They can make requests to modify or delete their personal data based on the data retention policy approved by the platform.
Users can file complaints against any entity when their data sharing is violated.

Changes and Updates to the Policy:
Muawadat shall retain the authority to change this data-sharing policy to follow the direction of governing laws or the current standards of safety.
Users will be notified of all substantial changes to this policy by means of email or through in-platform notifications.

10. Disclaimer

The Muawadat platform assumes no liability for any user-caused data misuse; all information shared is at the user's risk. Users should be cautious while exchanging information and avoid the sharing of information that could be aptly defined as embarrassing or sensitive unless there is an assurance regarding the trustworthiness of the other end.

11. Policy for Data Retention and Deletion for the Muawadat Platform

Retention Period Policy


  • On Platform Use: User data will be kept for the duration of an active account to deliver required services and enhance the user experience.

  • Upon Closure: In the event that a user deletes their account, information will stay for a time that they must keep based on current legal regulations, such as compliance with the Saudi Personal Data Protection Law, for compliance with law, to resolve disputes, and to prevent fraud.

  • Data must thereafter be removed from our systems, with the exception of anything required by law to remain.

Deletion Policy


  • Users have a right to request erasure of their data from the Muawadat platform by the following method:

  • Requesting Erasure: A customer may issue an erasure request from the account settings or reach out to the customer support team.

  • Request Verification: The reviews are carried out to make sure there are no due legal obligations or payments against deletion.

  • Timeframe for the Deletion Execution: Any deletion requests must be acted upon within (say, a maximum of 30 days) from the day the request comes to our notice.

  • Sometimes, however, we may require a little more time on this because verification of some data or adherence to regulatory requirements needs compliance.

  • Data that Cannot Be Deleted: Certain data (like financial records or transaction data) may be retained for a certain period according to applicable provisions of law, such as the Anti-Money Laundering and Personal Data Protection Acts in Saudi Arabia.

Compliance and Change

Muawadat is committed to periodically update the data retention and deletion policy so that it aligns with all the newest Saudi and international legislation; users will be notified of such changes.

12. User Rights


  • Access their personal data and request a copy of it.

  • Request to correct their data if it is inaccurate or incomplete.

  • Request to delete their personal data, unless there is a legal or administrative obligation that prevents it.

  • Unsubscribe from marketing notifications or control how their data is used.

Data Storage


  • We retain your data for the duration of your use of the platform.

  • After account closure, we may retain some data to comply with legal and regulatory requirements.

  • Unnecessary data is deleted or anonymized after the required storage period expires.

13. Cookies

We use cookies to collect and analyze data related to user interaction with the platform. You can disable them through browser settings, but this may affect the user experience.

Cookie Policy and Similar Technologies for the Muawadat Platform

The Muawadat platform, like most websites, uses cookies and similar technologies that record certain information related to your visit or interaction with the site, services, applications, or messaging tools. These technologies also allow user recognition across different devices. These technologies include cookies, web beacons, unique identifiers, and similar technologies, and are processed in accordance with the regulations in force in the Kingdom of Saudi Arabia and international data protection and privacy standards.

A. Cookies


  • Session Cookies: These expire at the end of the browsing session and help us to connect your activities during that session.

  • Persistent Cookies: These are stored on your device between browsing sessions, allowing us to remember your preferences and settings across multiple visits.

  • First-Party Cookies: These are set by the Muawadat platform when you visit the site.

  • Third-Party Cookies: These are set by external parties that provide integrated services, such as advertising or analytics.

  • Social Media Cookies: These are used when you share content through social media buttons or interact with content posted on other platforms.

B. Web Beacons


  • These are small graphic images, also known as "pixel tags" or "clear GIFs," and are used with cookies to track user interaction with the site and services.

C. Similar Technologies


  • These technologies include other methods of storing data in the browser or device, such as local storage via HTML5 or Flash Cookies, which may not be fully managed through regular browser settings.

D. Data Use


  • The Muawadat platform collects data such as device type, operating system, browser type, IP address, geographic location, referring/exit page addresses, device identifiers, crash data, and connection type, in accordance with the requirements of the Saudi Personal Data Protection Law and international standards such as the General Data Protection Regulation (GDPR).

  • This data is used for:

  • Improving the user experience by providing personalized content.

  • Facilitating login without the need to enter credentials each time.

  • Analyzing service usage to improve performance.

  • Detection and Prevention of Fraudulent or Suspicious Activities.

  • Compliance with Legal Requirements and Best Practices in Data Protection.

E. Cookie Management


  • You can control cookies through your browser or device settings, where you can:

  • Block cookies entirely.

  • Delete cookies after each browsing session.

  • Restrict third-party cookies only.

Please note that some cookies are essential for the platform's operation, and disabling them may restrict certain features or services, such as secure login.

F. Consent to the Use of Cookies

By using the Muawadat platform, you consent to our cookie and tracking policy, in accordance with Saudi regulations and international data protection standards.

G. Amendments to the Privacy Policy

We may update this privacy policy from time to time. Users will be notified of any material changes via email or through an in-platform notification. Your continued use of the platform after the amendments constitutes your acceptance of the updated policy.

14. Privacy Policy Modifications

We are committed to protecting your privacy and ensuring transparency regarding how we handle your personal data. The Maawadat Platform may update its Privacy Policy from time to time to comply with legal, technical, or operational changes. These updates aim to enhance data protection, improve user experience, and ensure compliance with legal and regulatory requirements.

1. Reasons for Updating the Privacy Policy


  • Legal and regulatory changes: Compliance with new laws or amendments to data protection regulations.

  • Technological advancements: Enhancing security features or introducing new platform functionalities.

  • Business model adjustments: Expanding services, collaborating with new partners, or updating data processing methods.

  • Improving user experience: Simplifying the policy and making it clearer and easier to understand.

2. How We Notify Users of Changes


  • In-Platform Notification – A prominent notice will appear upon logging into the platform to inform users of the updates.

  • Email Notification – If you have provided us with your email address, we may send you a summary of the changes along with a link to the updated policy.

  • Updating the Privacy Policy Page – The “Last Updated” date at the top of the Privacy Policy page will be modified to indicate when the latest changes were made.

3. Acceptance of Changes

By continuing to use the platform after updates are published, you agree to the revised policy. If you do not agree with any changes, you may stop using the platform or contact us for further clarification.

15. Principles of Personal Data Protection


  • Accountability: We are dedicated to developing and implementing clear privacy policies and procedures to protect user data. Roles and responsibilities for data protection are clearly defined to ensure compliance with relevant data protection laws and regulations. Continuous training is provided to staff to ensure they handle personal data in accordance with best practices.

  • Transparency: We ensure that users are clearly informed about how their personal data is collected, used, stored, and shared. A comprehensive and accessible Privacy Policy is provided, detailing how we process personal data. Users are notified of any material changes to the Privacy Policy through multiple communication channels to ensure full awareness.

  • Data Minimization: We collect only the minimum personal data necessary to fulfill the specific and clearly defined purposes. We avoid gathering excessive or irrelevant data and ensure that all collected information aligns with the purposes communicated to users. Users are provided with the ability to review and manage their personal information.

  • Data Security: We implement technical and organizational measures to protect personal data from unauthorized access, leaks, damage, or loss. Data is encrypted during transmission and storage to ensure confidentiality and safeguard against security threats. Our security measures are regularly reviewed and updated to stay aligned with emerging cyber threats and industry standards.

16. Data Breach Policy

The Muawadat platform is committed to protecting user data and taking all necessary technical and organizational measures to prevent any security breach or violation, in accordance with global best practices and applicable regulations in the Kingdom of Saudi Arabia, such as the Personal Data Protection Law and the Anti-Cyber Crime Law.


  • Detection and Reporting: Any suspicious activity is monitored through advanced security systems, and immediate reporting to the relevant management.

  • Investigation and Assessment: The cybersecurity team conducts a thorough investigation to determine the scope of the breach, its causes, and its potential impact.

  • Notification: Affected users are notified within a reasonable time frame, in accordance with regulatory requirements. The competent authorities in the Kingdom of Saudi Arabia are notified in accordance with applicable regulations.

  • Corrective Measures: Including updating protection systems, resetting passwords, and strengthening security procedures to prevent recurrence of the breach.

  • Review and Improvement of Security Procedures: Discovered vulnerabilities are addressed for future prevention.

17. Policy on Handling Minors' Data (Under 18 Years)

The Muawadat platform is committed to protecting the privacy of minors in accordance with Saudi and international legal standards, and its services do not target or collect data from minors under the age of 18 without parental consent.

Procedures for Protecting Minors' Data:


  • Verification of User Age: Upon registration, the platform may require age confirmation and take measures to verify the user's identity.

  • Consent of Parents or Legal Guardian: In the case of dealing with a minor's data, explicit consent is requested from the guardian.

  • Data Protection: Any data collected from minors is handled with complete confidentiality and used only for authorized purposes.

  • Right to Delete: Guardians have the right to request the deletion of the minor's data at any time through data management policies.

  • Compliance with Laws: The platform complies with all Saudi and international regulations related to the protection of children's data, such as the Child Protection Law and the Children's Online Privacy Protection Act (COPPA), where applicable.

18. Security Measures


  • The platform implements meticulous procedures to protect against the loss, misuse, or alteration of information.

  • However, the confidentiality of your use of this site cannot be guaranteed, and the platform is not responsible for any damage you or any other party may suffer as a result of a breach of confidentiality regarding the information you have transmitted.

19. Applicable Laws

The laws of the Kingdom of Saudi Arabia alone shall be the applicable laws in all matters related to disputes that may arise from the use of this website, and the Saudi arbitration system shall have exclusive jurisdiction to consider and decide on those disputes.

20. Contact Us

For any inquiries about the privacy policy, you can contact us via: